Product exchanges and warranty in addition see sale conditions
We appreciate the difficulty of buying by mail order. To alleviate some of these stresses Xen has provided you with all the information we believe makes for a sound purchase.
Internet Affiliation Sales
Style exchange or colour swap options shall not be entertained unless changes to an order have been received by Xen swimwear / Oceans Wardrobe 48 hrs before dispatch.
- Normal warranty conditions apply see below
- The affiliate Sales contract is between the customer and himself.
- Xen nor Oceans Wardrobe assumes liability for delays, chargeback, incorrect sizing. The affiliate must ensure that he has ordered what his customer requires and the delivery address is correct.
- It is responsibility of the Affiliate to ensure that his customer is of good standing. No credits or charge backs are permitted once the items has been dispatched.
- All Xen swimwear will be covered by our standard workmanship and product warranty.
- The cost of returned items against warranty is for the affiliate or his customers account claim but do not qualify due to errors noted below will be charged to the affiliates account.
Product description : All Xen swimwear is manufactured to the highest possible standards. All threads are of 80# thread with bulk floss under thread for added strength and durability. Fabrics are of imported swim wear grade Italian and Spanish Lycra’s. The stylish Xen logo may be embroidered on the rear of the swimsuit / bikini. Added to this all Xen swimwear have Lingerie grade Tactel Gussets and Brassier lining for fast drying and Lingerie comfort not found in other swim wear.
Xen is happy to replace any goods purchased within 48 hrs if the return meets with the following criteria.
Xen has been advised of Customer dissatisfaction timorously by e-mail.
The returned item shall be undamaged. In this we mean that the item has not been deliberately tampered with nor has makeup, discoloration from Suntan oils or natural fluids, or been worn or used in highly chlorinated water or has snags or tears or washed in a detergent.
Replacement is guaranteed if the end user receives an item that was not listed as a purchase item, incorrectly sized by Xen / Oceans Wardrobe or does not meet her original colour / trim demand. It is policy that your personal fitting advisor shall keep you informed of any problems. Please note this is not a fitting service where you buy to return LATER IF THE STYLE chosen DOES NOT SUIT YOUR FORM. In such case the item is non returnable.
- If your problem is of such nature that you require face to face discussion please feel free to use Whats app +27833288991
The returned item is not older than 7 days of date of receipt by the client
The item received is not to the high standard of workmanship expected by Xen and its clientele.
The original item tag and freight tracking number must be returned with the item.It is important to note that, Only goods returned to the factory for inspection may qualify for replacement or exchange. In rare cases where it has been seen that we have had your listed complaint exceeding our set criteria an automatic refund is effected. In the latter case you will be asked to confirm your refund acceptance. In instances where acknowledged faults exist but refund is not necessary Xen shall replace the item within 48 hrs (RSA only ) of receipt of the returned item free of all toll. In those instances where the items does not meet with that listed in the warranty, the item shall be repaired. The return and forwarding cost will be at the discretion of Xen.
IMPORTANT NOTE: Styling warranty
- Although Xen takes precaution to ensure that accessories used in the final assembly of Xen swimwear are to the highest standards, the purchaser acknowledges that Xen shall not be held liable, in any manner whatsoever, for any failure of any item not directly manufactured by Xen, nor shall Xen assume liability for that items failure to perform to the original Manufacturers specification. These include items such as, lost or loose crystals, breaking of metal chains and connectors, be they metal or plastic.
- In the event that accessory failure does occur the replacement of that item will be at the discretion of Xen. The customer will be liable for the post / freight cost to and from the Xen factory.
- Where a unit is custom styled to a particular specification or where sizes or measurements supplied by the purchaser are incorrect the item will not be replaced nor shall a refund be affected.
GENERAL CONDITIONS OF SALE Please read Buyer conditions before you make your purchase.