Help & FAQ

What makes Xen swimwear different compared to other major swimwear brands?

In keeping with our local sustainability policy Xen makes use own designs and manufacturer staff refusing to support slave labor in eastern countries. The Work stays at Home.

How do I care for my garment?

A simple rinse in clean water after use. Do not wring or machine wash

May I have a swimsuit made especially to my specifications?

Yes, you will be required to email us directly for this service to admin2@xen.co.za

What payment methods are acceptable on your website?

We use SAGE PAY gateway which accepts all major credit cards, Visa and MasterCard cards. Please note, when purchasing on our site, that you have your email, mobile number and card details ready in order to facility the 3D security for your better protection against fraud.

How long will my order take to arrive?

All items are made to order and processed with in 48 hours from purchase. Orders are affected by the number of items to be fulfilled and which country we need to post to as to how long the order will take in transit. From the moment an order has been shipped, we have no control nor guarantee over the duration of it passage to destination.

May I change my order once I have paid for it ?

Yes, provided it is in the style category. Differences in price will be credited by way of a discount certificate being generated for your next purchase.

May I cancel my order once I have paid for it ?

Yes, provided it is cancelled within 24 hours of payment. It will be subject to reversal charges, you suffer foreign exchange loss and you will also be liable for the gateway fees

I have received my item damaged, what can I do about it?

If you receive an item that is damaged, please contact customer service immediately

May I return my order for a full refund or exchange it?

Unfortunately not. Our items are made to order locally, meaning they are not mass produced and then stocked for off the shelf sale. Additionally we maintain strict international hygiene regulations regarding items of this nature.

I'm a retailer and very interested in your garments, who can I contact you?

We have a application form especially for retailers interested in our products. Click here to complete the form and we will contact you as soon as we can.

I'm an event organizer ad would like to work with Xen Swimwear

bla bla bla

What type of fabric is used for these products ?

Nylon Lycra: 80 % Nylon 20% Polymide > Linings are made of Lingerie grade micro fibre.

If I don't like the outfit when I receive it, may I exchange it even?

Sadly no. We are forced to comply with strict international health regulation and disease control.

May I return my order for a full refund ?

Unfortunately not. Due to strict international hygiene regulation. However in the event of gross workmanship error you may return the item for inspection and we shall if the complaint is not contrived pass a credit less gateway and Forex charges at that time.

How long will my order take to get to me ?

This all depends on which country you live and the choice of transport.

May I change my order once I have paid for it ?

Yes, provided it is in the style category. Differences in price will be credited by way of a discount certificate being generated for your next purchase.

May I cancel my order once I have paid for it ?

Yes, provided it is cancelled within 18 hours of payment. It will be subject to reversal charges, you may suffer foreign exchange loss and shall be liable for the gateway reversal fees.

May I have a swimsuit made to my specifications ?

Yes, you will be required to email us directly for this service to admin2@xen.co.za

Do I need to worry about fit?

No one style is mass produced thereby reducing mis-sized recall waste. We take the time to confirm your sizing before dispatch.

What is your fabric quality ?

The best quality and mass Polyester spandex and Nylon Lycra are used. Unique to Xen Swimwear is our micro Fiber lingerie grade lining Established 1998 We have a long history of success in the swimwear industry starting as a manufacturers for the Beach pageant industry gaining expertise in the feminine mystique and womanly allure. Our items are made from high grade, fast drying fabrics: Nylon Lycra: 80 % Nylon 20% Polymide Linings are made of Lingerie grade micro fibre. (are they UV resistant, colour fade, durable, 4 way stretch.

 

Is Xen fully lined?

It depends on the choice of colour and fabric mass per meter. Darker colours in our standard 195 gm soft touch fabrics do not require full lining.

General Help
Order placement: Upon placing your order, you will receive two notices. The first from SagePay – the credit card / debit card clearing house – confirming your purchase and the second a welcome letter from Xen / Oceans wardrobe. Please be sure to reply to your Welcome letter. Your prompt reply assures you of the best service and best fit for your figure.
In rare instances upon the advice of our card processing company we may ask you to supply a hand signed document confirming your order. This must be return faxed to Xen at +27 {0} 31 4691958 within three days of our request.

Product description : All Xen swimwear is manufactured to the highest possible standards. All sewing are of 80# thread with 4 ply bulk floss under-thread for added strength and durability. Fabrics are of imported swim wear grade Italian and Spanish Lycra’s. The stylish Xen logo is not always embroidered on the swimsuit / bikini. Added to this all Xen swimwear have Lingerie grade Tactel Gussets and Brassiere lining for fast drying and Lingerie comfort not found in other swim wear.

Privacy & Security: We protect you as best as we can Click here includes personal protection advice.

Locate stock: Prefer to buy from your regional supplier Click here to see if we have a distributor in your area.

Size icon : Your size information page. On this page we have provided you with all the information necessary to ensure that you are selecting the correct size item.

Down-loadable tape measure in case you want to confirm your size.  click here
As there are number of problems associated with Bra sizing use you normal underwear sizing when placing the order.
However if you wish to check yourself – Measure using www.85b.org Please be sure that you read this section carefully to ensure that you understand all about CORRECT bra sizing. Once you place your order Xen will send you a Welcome letter requesting some additional physical  for example a re-measure as confirmation  as Xen will not be responsible for incorrect sizing.